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If you have used this service before and know the procedure that follows please to go directly to the e-mail section.

At  we understand that there may be times where you cannot leave your home or office for whatever reason and still would like to upgrade your contract, get a free phone and benefit from the amazing specials we have to offer. That is why we have created a website that enables you to upgrade your contract from anywhere.

 

 

What you will need to send us to conclude your upgrade:

A valid copy of your ID or Driver's License

A signed copy of the Upgrade Quotation (Given to you by )

You may either send these items to us via fax or e-mail. Please do not forget to include your contact details within the e-mail you send to us (the e-mail containing your cellular number).

 

How it works:

The whole service will be conducted through a series of e-mails. All you need to do is e-mail us your cellular number. We will then confirm that your upgrade is in fact due. Once we have done this, and your contract is in fact due for upgrade, we will the e-mail you a complete list of specials that are available to you on your specific upgrade. You may then at your leasure  browse the options available to you and select the one that appeals the most to you. You may then e-mail us the special that you would like and we will draw you a quote. You may then choose a time and place for your new phone and extras to be delivered.

Vodacom requires that you hand to us a copy of your ID/driver's license to us and that you sign the copy of the upgrade quote to ensure authenticity. We will e-mail or fax the quotation to you (the quote that requires your signature) ,whichever you may prefer. Once we have the signed quote as well as a copy of your ID your phone will be delivered to you. Alternatively you can sign the quote upon delivery of the phone.

 

[upgrades@carocell.co.za]

Use the button above in order to send us your cellular phone number as well as your contact information so that we may process your quote for you and get your phone  as soon as possible. You will be notified of reciept of your e-mail.